Shipping policy

Processing time for your order takes 2-3 Business days for your order to be sent to our factory. Items are not on hand and are made/ordered per order. Depending on which product you purchased will determine the amount of time for your order to be completed and shipped. Processing occurs Monday-Friday. (If you ordered on Friday your order will be processed on the next business day which is Monday.) Express Shipping Orders are 2 to 3 Business Days. If you place your order using Klarna your order may take longer. Due to Their processing times


Domestic Express Shipping is 2-3 Business days depending on your location.

Domestic Regular Flat Rate Shipping is 5-7 Business days depending on your location.

International Shipping is 7-10 Business days depending on your location.

Business days are Monday-Friday. 

To insure a quick delivery all orders are processed daily, So orders cannot to be altered or changed once your payment is complete.

Customer Service 

Here at Haus Of Mulan, our job is to ensure every customer is satisfied in every way possible. Due to high volume of orders, we can not respond to everyone immediately. When contacting customer service, please be respectful and patient. Our customer service is open from 9:00am - 5:00pm on Monday through Friday. Response time is between 24-48 business hours. Response time varies depending on the volume of emails and orders. We treat everyone with respect and we are willing to assist any and every customer. 
Customer service email: hausofmulan@gmail.com
When submitting your question, concern, or statement be sure to include this format for a quicker and informative response. 
1. Your name 
2. Your order number in the subject line
3. Date of purchase 
4. Your question, concern, or statement
NO FOUL LANGUAGE WILL BE TOLERATED. ANY EMAIL THAT INCLUDES RUDE, AGGRESSIVE, AND PROFANITY WILL NOT BE RESPONDED TO! WE DO NOT TOLERATE DISRESPECT ON ANY LEVEL. WE RESPECT YOU, SO WE EXPECT THE SAME RESPECT IN RETURN. 
Thank you for your business. 

Refund Policy 

No refunds or exchanges, all sales on hair and units are final. 

Policy Changes 

Haus Of Mulan LLC, reserves the right at our discretion to make changes to prices, products, policies, and procedures. Please check this page periodically for changes.